Member Portal FAQs

Q – What are the benefits of creating an account in the member portal?

A – You will be able to immediately update your account, view any payment history, renew your membership and view, download and print your membership card.

Q – How do I create an account?

A – You can create an account here.

Q – Do I really need to create an account in the member portal?

A – No, you can mail a check for membership to ‘Friends’, PO Box 2267, Morristown, NJ 07962-2267.  We will update your information in the member portal (please allow 7-10 days for processing).  However, creating an account will allow YOU to immediately update or renew your membership.

Q – How do I view and/or download my membership card?

A – Log into your member portal here.  Go to ‘My Profile’ in the left column and click on ‘Member Card’.  You can view and then download the card by clicking on the little settings icon and ‘view card’ in the dropdown menu.  You can also view your card in the Member Planet app on your smart device.  After you’ve logged in once, your membership card link will always be visible when you open the app.

Q – How do I request a paper membership card?

A – In an effort to go green and to reduce waste, new and renewal membership cards will be offered digitally.  If you require a paper membership card, please email lbencivengo@arboretumfriends.net.  Please allow 7-10 days for your request.

Q – How do I change my password?

A – You can change your password by logging into the member portal here, clicking on your name in the upper right-hand corner, and selecting Change My Password from the dropdown menu. You can also change your password from the memberplanet mobile app. This article gives further instructions.

Q – I forgot my password. How do I reset it?

A – You can reset your password by clicking here and clicking on ‘Forgot your password?’ or ‘Forgot your username?.’ MemberPlanet has a FAQ article on this.

Q – How do I renew my membership in the member portal?

A – Log into your account on your desktop and click the blue ‘RENEW’ button next to the due date. You will be directed to check out with PayPal where you can check out with your PayPal account or as a guest.

Q – Will I get a receipt for payments made on the member portal?

A – When a payment is made, a digital receipt is sent to your email.

Q – Where can I view my payment history?

A – You can view your payment history in your member portal here.  Please click on ‘History/Payment History’ in the  column on the left.

Q – I’m trying to update my email address but it’s telling me that email address is already taken?

A – Please contact lbencivengo@arboretumfriends.net for help in resolving this issue.